News
Products
Company A-Z
Magazine
Technical
Training
Careers
My Account
OnTour!
QuickGuide
Legal
Business
Your News
EnvironmentCode quality
Code quality
17 Jul 2008
Email this article to a Friend
RAC will enforce standards for MISRC quality code in bid to win driver trust
THE RAC will act as law enforcer for the Motor Industry Service and Repair Code (MISRC), the team behind the scheme announced today (Thursday 17th July).
The renowned motoring organisation will provide a system of checks on workshops to decide if they meet the code requirements.
Checks will be unannounced and carried out every 24 months – with follow-up checks for any garage not meeting the required criteria.
“The check will take into account the facilities as well as the quality of work being carried out,” said Adrian McCarthy, head of RAC inspection services.
“This is an excellent opportunity to support the motor industry, ensure levels of service and repair work are of an acceptable standard and customers are being treated fairly.”
Consumer survey forms will be available to customers at member garages in a bid to get honest feedback from drivers. The forms will be posted via a freepost reply system.
The news came after the MISRC announced the results of a tendering process looking for contractors to provide the services that will make up the scheme.
Percepta UK will handle the free-phone consumer advice line, which will aim to resolve issues straight away.
Percepta UK senior director Alan Meldrum said the advice line would help assess the extent of consumer distrust in the garage trade that first prompted the National Consumer Council to threaten to make a super-complaint against the industry.
“Previously it has been difficult to establish whether a telephone call to a consumer body was actually a genuine complaint, a misunderstanding or even a mistake,” said Alan.
“So as well as offering advice and guidance, we will be able to establish the true picture of what is happening out there.”
Complaints that cannot be easily resolved will be referred to a conciliation service also run by Percepta UK.
If conciliation does not resolve the complaint, an independent arbitration service will be available, with a fixed fee for each party. The service will be run by dispute resolution specialists IDRS.
“The arbitration is designed to be low cost to allow it to be accessible, document-based, with the outcome being legally binding on both parties,” said Allan Connarty, managing director of IDRS.”
The MISRC will be launched to consumers on 29th August 2008. For more information on the code, go to the website http://service.motorindustrycodes.co.uk.
Email this article to a Friend